RETURNS & REFUNDS

 

You have 7 days from your date of delivery of your Fashion Accessories Order to return items purchased online subject to meeting the conditions set out in this Returns and Exchanges section. We will issue a refund of the full face value of undamaged items duly returned (excluding the original delivery or Cash on Delivery charges) to you via your credit card or through online voucher, depending on the method of purchase.

 

You will receive email confirmation of the return once it has been completed. If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.

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RETURNS PROCESS

 

An online purchase can be returned by contacting us raising a request through our online form to arrange a free collection of the item from your delivery address in the UAE. However, if the returned item is found to be damaged the original invoice value will not be refunded.

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REFUNDS PROCESS

 

The refund (excluding any delivery charges or Cash on Delivery charges) will be made via the same payment method used to make the purchase, except for orders paid for by Cash on Delivery for which refunds shall be made by crediting you with online voucher and not cash that can be used for future online orders.

Bank Cards purchases (Credit/Debit) will be refunded against the bank card (credit/debit) used for the original purchase. These should be reflected on your credit card within 3-5 working days depending on your card provider. Online credits shall be reflected immediately on confirmation of refund.

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EXCHANGES

 

To exchange an item the existing item shall need to be refunded and a new order and purchase will need to be processed for the replacement item. The terms of the refund set out above shall apply to any refunds made for items that are being exchanged.

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GENERAL CONDITIONS APPLICABLE TO ALL RETURNS AND EXCHANGES

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• In order to qualify for an online refund all items (including promotional gift items accompanying the Order) must be returned to us within 7 days of Order receipt:

  1. Chains unaltered, unused and in full saleable condition (or the condition in which they were received from us or our agents). 

  2. Chains in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached. 

  3. accompanied by the original Order confirmation.

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• Please take care to preserve the condition of any product packaging. Our agents may ask to inspect returned items at the point of collection but that initial inspection does not constitute a guarantee of your eligibility for a full refund.

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• We reserve the right to monitor returns and to refuse Orders from customers with excessive returns levels. However, nothing in this Returns section is intended to affect any consumer rights that you may have under UAE law.

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